Returns

Overview

BLOCKsignalling aims to ensure that customers are satisfied with their purchases. If you need to return an item, please review the information below to understand our returns process.

Returns Eligibility

Customers may return eligible items within 30 days of receiving their order. This is in addition to your statutory rights under UK consumer law, including the right to cancel certain online purchases within 14 days.

You may return an item if:

• It is in a resaleable condition
  
• It is returned in its original packaging where possible
  
• It has not been used beyond what is necessary to inspect the item
  
• The return request is made within 30 days of receiving the item

Items that have been damaged, modified, assembled, or excessively used after delivery may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been assembled, installed, or altered
  
• Custom or made-to-order products (where applicable)

This does not affect your statutory rights.

Return Process

To initiate a return or exchange, customers can either:

• Contact us using the details provided on our website
• Submit a request through the “My Orders” section of their account

Please include your order number and reason for the return where possible.

Returns sent without prior contact or a submitted request may delay processing.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or otherwise required by applicable consumer law.

We recommend using a tracked delivery service, as BLOCKsignalling cannot be held responsible for items lost in transit during return.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible. We will arrange a replacement, repair, exchange, or refund in accordance with your statutory rights.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within a reasonable timeframe.

Original standard delivery charges will be refunded where required under applicable consumer law.

Exchanges

We offer exchanges for eligible items. If you would like to exchange an item, please contact us before returning the product so we can arrange the exchange process.

Exchanges are subject to product availability.

Changes to This Policy

We may update this Returns Policy from time to time. Any changes will be published on this page.