Returns

Overview

BLOCKsignalling aims to ensure that customers are satisfied with their purchases. If you need to return an item, please review the information below to understand our returns process.

Returns Eligibility

You may return an item if:

• It is unused and in its original condition
  
• It is returned in its original packaging
  
• The return request is made within 14 days of receiving the item
  

Items that have been used, modified, or damaged after delivery may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been assembled, installed, or altered
  
• Custom or made-to-order products (where applicable)
  

This does not affect your statutory rights.

Return Process

To initiate a return, please contact us using the details provided on our website before sending the item back. Include your order number and reason for the return.

Returns sent without prior contact may be delayed or refused.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked delivery service, as BLOCKsignalling cannot be held responsible for items lost in transit during return.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible. We will arrange a replacement or refund in accordance with your statutory rights.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within a reasonable timeframe. Original delivery charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original and place a new order.

Changes to This Policy

We may update this Returns Policy from time to time. Any changes will be published on this page.